Transformation Success Assessment


“Without the Transformation Success Assessment, we would have been blind to the status of the factors that would eventually shape our success”.
Insurance COO


To stay competitive, leading firms need to do difficult things

Delivering benefits from transformation programs is difficult. There are many reasons why many transformation programs are not transformational at all. This narrative isn’t new. However, there isn’t a lot of evidence to suggest the approach is changing.

For one, many transformation programs don’t start with fundamental principles in mind.

Secondly, the ability to extract benefits is often lacking, resulting in a lot of activity and a lot of spend, but few meaningful results.


That’s why we created our Transformation Success assessment

It is based on seven factors that determine whether your transformation will deliver value, or not.

It’s an online assessment now assisted by AI summaries and recommendations.

We’ve refined it over 10 years.


The Seven Success Factors

Customer Success Factors


How you use the Transformation Success assessment

a. Please contact us (info@syncopate.com.au) take you through the assessment and example results. A demo survey can be found here.

b. We configure the survey for your organisation. Typically we capture results from different cohorts (e.g. executives, delivery managers, team members, line managers) to expose differences of opinions. e.g. Executives might think the program is going well, however those in the trenches harbour concerns that they cannot otherwise communicate.

c. You run the survey periodically (e.g. every three to 6 months). We can automate the AI to provide summaries of key concerns for each factor for different cohorts.

d. If you need help, we can assist run and present on the results and recommendations.


How an insurer used our Transformation Success assessment

Customer Succcess Example Survey Outputs